What Is The Right Place For KPI’s?
by Alan • September 10, 2011 • Customer Experience, Disruptive technologies, Strategy
Note: Sometimes WordPress confounds me. I originally wrote and posted this on Thursday, not realizing until Saturday that it wasn’t actually showing up in my feed – thanks JKO. I am not going to bore you with the long details of what the issue was and what gyrations I went through, but let’s just...
Read more →